On Kcunac, the Support Team is often the first point of contact for new users, a friendly face to greet them, answer questions, and guide them through the platform. Their role is vital in building a welcoming atmosphere and helping users feel at home from day one.
Support Team members are volunteers who generously give their time to help maintain a positive user experience. They offer assistance, provide resources, and help new neighbours (users) learn how to navigate Kcunac.
What Do Support Team Members Do?
Support Team members:
- Welcome new users and offer a helping hand with orientation
- Respond to common questions about how to use Kcunac
- Share links to helpful resources such as the Help Center and Community Guideline
- Monitor for suspicious or scam-like activity and report issues to Moderators
- Create and update friendly posts under the “Help & Support” tag
- Guide users who may need help joining Communities or using features like Pages and Snippets
They are not responsible for:
- Issuing bans or warnings (handled by Moderator)
- Making technical changes (handled by the Developers and Cybersecurity team)
- Public relations or external communication (handled by the PRM )
How Do You Become a Support Team Member?
If you enjoy helping others and have a bit of free time to offer, this role might be a perfect fit. To volunteer:
- Visit the Kcunac Jobs section (bottom left menu on web)
- Look for open “Support” roles
- Apply through the form
- If selected, you’ll be contacted via Kcunac Messages
Training will be provided, and you’ll be introduced to key tools
The Support Team's Impact
Every new user who feels seen, supported, and safe, that often starts with the Support Team. They play a quiet but powerful role in helping grow Kcunac into a platform driven by kindness, clarity, and community. If you value that kind of atmosphere, this role may be your place to contribute.
Want to explore other roles? Meet more of the Kcunac Roles and see how each one contributes to building our social network from the ground up.
